Customer Agreement
Last updated: July 21, 2009
Payment Options
- Visa/Mastercard/Discover/American Express. The billing information must be your salon's or yours.
- Check/COD. (This option is only available for offline orders)
Declined Credit Cards
If your credit card is declined, we will make one contact attempt via phone/email.
Your order will be cancelled immediately unless other arrangements are made.
Bounced Checks
A check returned to us due to insufficient funds will incur a $20 fee. This will be added to any payments due to us.
Returns & Exchanges
- There are no returns, exchanges or refunds on LookWow™ products.
Returns
- If your package arrives very damaged and the exterior looks to be soaked with products, do not accept the package or sign for it. If you open the package, and find that the products are not what you ordered, please contact us immediately at 1-866-638-3312.
Aqua Beauty Line Inc. (Look Wow Hair Products) is not liable for any damages caused by the products we sell above the aggregate dollar amount paid for the purchase of those products. Aqua Beauty Line Inc. is not liable for any damage or injuries caused by its products or services to you or anyone else. All products are used at will on the part of the customer.
Pricing: All prices and special offers are subject to change. It is the responsibility of the customer to verify that a price or offer is still valid. Any changes to a price quote (due to changes in shipping methods, new product prices, or volume discounts) will be confirmed with the customer prior to an order being processed. Updated pricing is available by contacting us directly.
Lost Parcels
Lost packages are not common, but they do occur. If you believe that your package has become lost please follow these steps:
1. Check your order status. Go to the courier's website and enter your tracking information (will be supplied after order). Your order may also be delayed if we are waiting for additional instructions. Common problems include declined cards and incorrect shipping addresses.
2. Check the parcel's shipment date. It may have not had sufficient time to reach you.
3. If all of the above do not answer your question, give us a call or email us and we will research your parcel/order.
If your order has been shipped, we will work with the courier to get you your original package or a replacement package.
If merchandise is lost in transit, it will be investigated by the carrier. Upon confirmation by the carrier of non-delivery, the customer can either wait to receive a new shipment from us once the carrier refunds the declared value or order their items again.
If a new shipment is requested by the customer prior to the carrier refunding the declared amount, the shipping costs as well as the price of the items will still be the responsibility of the customer. After the carrier refunds the declared value plus shipping, we will give the customer a store credit or a refund.
Please contact us within 2 weeks of placing your order if you have not received your package. Claims processes are time sensitive. We need to ensure that if we need to file an order claim we do not breach your selected courier's claim placement deadline. If the courier's deadline has been breached you will not be eligible for a refund.
Copyright © 2009 Aqua Beauty Line Inc.
All worldwide rights reserved.